Terms & Conditions
Please read these terms carefully before using the services provided by The Business Support Collective. By engaging our services, you agree to be bound by the following terms.
Who We Are
The Business Support Collective is led by Alisha, a virtual business support specialist working with small businesses across the UK. We provide hands-on administrative and operational support, acting as a trusted partner behind the scenes so you can focus on what you do best.
Our Services
We offer a range of virtual business support services including executive support, office management, email management, compliance administration, fleet management, reporting, spreadsheets, social media management, and customer service support. The specific services provided to you will be agreed in writing prior to commencement and set out in your proposal or service agreement.
Agreements & Proposals
Before work begins, we will provide a written proposal or service agreement outlining the scope of work, deliverables, timelines, and fees. Work will only commence once the proposal has been confirmed in writing by both parties. Any changes to the agreed scope must also be confirmed in writing.
Fees & Payment
Invoicing
Fees are as agreed in your proposal. Invoices are issued monthly or on project completion, depending on the nature of your engagement.
Payment Terms
Payment is due within 14 days of the invoice date. A late payment fee may apply to overdue invoices.
Expenses
Any expenses must be pre-approved by you. These will be invoiced separately and accompanied by receipts.
Confidentiality
We treat all client information with the utmost discretion. Any data, documents, or details shared with us in the course of providing support will not be shared with third parties or used for any purpose other than the agreed services. This obligation continues after our engagement ends.
Intellectual Property
Any work produced by The Business Support Collective becomes the property of the client upon receipt of full payment. We retain the right to reference the general nature of the work completed for marketing or portfolio purposes, unless you request otherwise in writing.
Cancellation & Termination
By You
You may cancel your engagement by providing 14 days’ written notice. Any work completed up to the point of cancellation will be invoiced and remains payable.
By Us
We reserve the right to terminate an engagement with 14 days’ written notice if payment obligations are not met, or if we are no longer able to continue providing the agreed services.
Limitation of Liability
The Business Support Collective shall not be liable for any indirect, consequential, or incidental loss arising from the use of our services. Our total liability in connection with any specific service is limited to the fees paid by you for that service.
Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with a revised date. Your continued use of our services following any update constitutes your acceptance of the revised terms.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes arising from our services or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
Questions
If you have any questions about these terms or how we work, we’d love to hear from you.
Last updated: August 2026
The Business Support Collective 